NO HEATING

Please check whether the boiler is turned on. If there is no heating after the boiler has been turned on please follow the below video as the pressure within your boiler may have dropped. If after trying the below video, the issue still exists, report the issue...

Tumble Dryer not drying clothes

If your tumble dryer is not drying your clothes please ensure you follow the below video before reporting the issue. The filter cleaning is the tenants responsibility and if items are found by an engineer in this area of the machine you maybe liable for the engineers...

Washing Machine is not draining or spinning

If your washing machine is not draining or spinning please ensure you follow the below video before reporting the issue. The filter cleaning is the tenants responsibility and if items are found by an engineer in this area of the machine you maybe liable for the...

Smoke Alarm, Fire Alarm or CO detector Fault

If you find any faults or any of these detectors are making a noise, you must report this issue both through this system and by telephone to us on 01443 401114 immediately

Extractor Fan Not Working

Please ensure the isolator switch is on and there is nothing blocking the fan. If after trying the these simple steps, the issue still exists, report the issue through this system.