NO HEATING

Please check whether the boiler is turned on. If there is no heating after the boiler has been turned on please follow the below video as the pressure within your boiler may have dropped. If after trying the below video, the issue still exists, report the issue...

NO HOT WATER

Please check whether the boiler is turned on. If there is no hot water after the boiler has been turned on and enough time has passed to heat the water then please follow the below video as the pressure within your boiler may have dropped. If after trying the below...

Thawing a frozen condensate pipe

Please check whether the boiler is turned on. If there is no heating after the boiler has been turned and you have tried topping up the pressure via instructions from another video provided there maybe a problem with the condensate pipe being frozen (Mainly in months...

Shower Not Working

If you shower is not working, Please ensure the shower pull cord is on. If after trying the above, the issue still exists, report the issue through this system

NO HOT WATER FROM A TAP

If you are experncing issues with no hot water from a tap, please report via the below button