It’s crucial to act quickly in a gas emergency. These are the steps you need to take to stay safe:

• Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
• Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is located in a basement or cellar or at the LPG bulk tank or storage vessels.
• Extinguish all naked flames and don’t smoke.
• Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.
• Contact the relevant National Gas Emergency service number for your area on 0800 111 999
• If the attending emergency operative identifies an issue with any gas appliances, follow their advice concerning the use of the equipment.
• If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.
• Don’t turn the gas supply on again until it’s been checked by a Gas Safe registered engineer.

After that you must report this issue both through this system and by telephone to us on 01443 401114