Tenants choosing the right letting agent is as important as your choice of property. Make the right selection and not only will finding the right flat or house be made so much easier, the on-going support during your tenancy is invaluable.

Let Right Properties ltd offers you, the tenant the best of both worlds – First class service from some of the best managers and staff in the business, all backed up with over 21 years letting experience.

Widest Property Choice – Why spend hours marching up and down the high-street when chances are, Let Right will have what you’re looking for? You’ll save hours by letting us do the hard work for you!

Friendly, Experienced Managers & Staff – Letting can be a minefield of poor property choices and hidden extra costs resulting in overall frustration. However, at Let Right people you’ll deal with know property rental inside out and will do their utmost to make your search successful.

Flexible Viewing Times – We’ll take you to look at properties in our fleet of courtesy cars. If your working day is too frantic to take time off we can group appointments around your lunchtime. Still tricky? We are happy to arrange Saturday viewings as fitting.

Thank you for choosing Let Right properties ltd

Your Questions Answered

Tenants FAQ

Whether you are letting for the first time or have lived in many rental properties before, there are always many questions which you need to ask regarding everything from who is responsible for utility bills to where the back door key should be found. This section aims to answer as many of these as possible to make your rental experience smooth and efficient.

Common Questions

Whether you are letting for the first time or have lived in many rental properties before, there are always many questions which you need to ask regarding everything from who is responsible for utility bills to where the back door key should be found. This section aims to answer as many of these as possible to make your rental experience smooth and efficient.


Any supplies of electricity, gas and water will be transferred into your name on commencement of your rental contract. They will be your responsibility throughout the duration of the tenancy.

Council Tax

The tenant is responsible for making payments to the council for tax charges. This can be paid monthly or annually by cheque, standing order or direct debit and should be arranged directly with the council. The tenant is solely responsible for any charges that may occur as a result of non-payment.
Students are exempt upon providing evidence of being enrolled full time.


Prior to letting your apartment or house, a full inventory of the contents and condition of your property will be carried out by one of our experienced property inspectors. The results will be recorded in a comprehensive Inventory and Schedule of condition, which is then used as a reference document at regular inspections and at the end of the tenancy. The presence of this document avoids any disputes which may occur during or following the letting period. Each inventory produced to a tenant must be signed by the lead tenant and returned within 48 hours. Any amendments to the inventory should be noted with the form provided and produced back to the agent within 48 hours.


A bond or deposit is paid by every tenant at an amount equivalent to at least one months rent. Let Right Properties LTD will hold the tenants deposit in our clients account as your agent. If the property is found to be free of dilapidations at the end of the tenancy and no rent is owing, the bond is returned to the tenant in full. However the cost of making good damages or loss caused by a tenant will be met out of this bond.


Let Right Properties LTD established an ‘in house’ maintenance department, in order to maintain a high standard of accommodation. The department also assists landlords of there legal obligations.

Let Right Properties LTD pride themselves in there fast and efficient procedures to deal with maintenance problems.

What do I do if I have a maintenance problem?

If you are in a Let Right managed property you should contact Let Right as soon as possible on 01443 401114 – (if after hours our answerphone service will provide you with the contractors number on call that day) The call out will be logged and in turn Let Right will liaise with the landlord and organise the required contractor to attend.

When can I expect someone to attend to the problem?

Once you have registered you maintenance query it will be assessed as to the response time required for that problem. For example if there is a water leak or gas leak, then this is considered a priority and someone will call to attend these matters within a few hours.

Rental Payments

Your rental payments should be made monthly in advance, usually by standing order from your bank or building society. Any additional costs or charges should be paid before commencement of the tenancy.
If you are going to reside in a student property the rental is normally paid termly (Please contact Let Right Properties LTD for more info).


All electrical and gas appliances including fridges, freezers, ovens, hobs, dishwashers, washing machines etc. should be clean, serviced and in good working order. Your landlord is responsible for complying with any applicable safety regulations. Service contracts, warranties and guarantees may be held on certain appliances by the landlord.


If the rental property includes a garden, the tenant is responsible for keeping it in good order during their lease. The landlord may have provided appropriate tools for lawn cutting, weeding and the maintenance of any trees, shrubs or flowers present.


One set of keys per tenant will be issued on commencement of the rental agreement. You are responsible for ensuring the property is secure and locked at all times when no one is at home. Let Right Properties LTD also retains a set of keys to the property (but not always bedroom keys in student properties).

What is an EPC?

An EPC (Energy Performance Certificate) is a report on the energy performance of a property. It is produced in accordance with the requirements of the European Union directive 2002/91/EC. A report is produced which includes an Energy Efficiency Rating, similar to that found on domestic appliances Measuring the overall efficiency of a home on a A to G scale the report also indicates the potential rating should low cost measures be undertaken. The reports are based on standard occupancy patterns enabling comparisons to be made between one house and another. The energy performance related features are also assessed ‘good/average or poor‘ and provides recommendations as to what measures can be undertaken to improve the properties performance and ideas of the approximate costs. An EPC will be available to prospective tenants on or after the 1st October 2008, on all properties that are TO LET.


Once you have decided on a number of rental properties that may suit you, one of our negotiators will accompany you to view each apartment or house at the earliest opportunity.

If you are short of time or transport is a problem, we can pick you up from your home or office in Pontypridd and take you directly to the rental property, returning you again in our chauffeured car after the viewing.

Prospective tenants are always accompanied on viewings, partly to ensure the security of the rental property, but also so that we can find out more about the features that interest you within the property and suggest alternative apartments or houses to let that may better suit your requirements.

Rental Agreement

Once you have decided upon your preferred new property to rent in Pontypridd or Surrounding area, our agency will draw up a suitable rental agreement, taking into account the needs of both landlord and tenant. We will also require financial and personal references from you, which we will then follow up before the tenancy can commence. Student properties require a Guarantor.

A bond, usually representing one month’s rent, will be required prior to taking residence in the property and will be held by Let Right Properties LTD for the duration of the tenancy. This money is held within a client account, This amount will be used in the event of any damages or arrears incurred during your tenancy of the property.

After the initial term of the tenancy has reached its end, you will usually be given the opportunity to renew the letting for a further period.

Inventory & Inspection

Before a tenancy commences, our agents will conduct a full survey of the rented property and compile a comprehensive inventory of all fixtures and fittings. This is a vital document for both landlords and tenants and prevents any disputes arising at the end of the rental term.

During the tenancy, Let Right Properties LTD will also conduct a professional routine visit of the property to ensure that any loss or damage is documented and give the tenant the opportunity to raise any problems.

Gas safety

Every year nearly 40 people die as a result of faulty gas appliances. All these deaths could be prevented if appliances were professionally installed, checked regularly by experts and if people knew of the dangers relating to faulty gas appliances. It is vital that you can recognize the danger signs.
Your landlord is required by law to make sure that all gas installations such as fires, boilers and flues are professionally installed, well maintained, safe and serviced annually by a British Gas or GAS SAFE registered engineer. Insist that you are shown gas safety certificates as evidence that this has been done. Landlords are required to keep a record of services to show to tenants on request.
Gas leaks
Leaking gas is a fire hazard. If you smell gas contact Transco (0800 111 999) immediately. Turn off the supply at the main meter and open windows. Do not switch anything electrical on or off, including lights.

Carbon Monoxide

Badly maintained gas appliances have killed tenants by carbon monoxide (CO) poisoning. Carbon monoxide is created when the combustion of fuel is incomplete. You will not be able to smell or taste this gas. Danger signs on the appliances might include:

  • Soot or sooty smellA yellow or orange flame instead of blue
  • Scorch marks on any part of the appliance
  • Brown or black discoloration of burners
  • Cracked, damaged or blocked flues through which gas could escape
  • Pilot lights that frequently go out
  • Blocked ventilation
  • Excessive condensation

Symptoms of carbon monoxide poisoning include:

  • Drowsiness
  • Headaches
  • Dizzy feeling on standing up
  • Feeling sick
  • Chest pains
  • Tiredness, palpitations, diarrhoea and stomach pains
  • Unconsciousness

Minimise risks:

  • Make sure all appliances have been professionally installed and serviced within the last year
  • Do not seal up your room to make it draught free
  • Use appliances appropriately – gas cookers are not for heating kitchens
  • Open flue-type heaters in bathrooms and bedrooms should be used with particular care: keep the room ventilated and turn the heater off once you are in the bath or in bed
  • Do not restrict ventilation to any appliance and make sure all flues and chimneys are clear

Don’t compromise on safety. If your landlord does not respond quickly to an apparent problem with a gas appliance, stop using the appliance and contact the Environmental Health department of your local council or the Regional Health & Safety Executive, either of which can order a landlord to carry out work.
If you are worried that a gas appliance is unsafe:

  • Stop using it
  • Turn off the gas supply
  • Ventilate the room
  • Contact your landlord or British Gas

Your landlord has a legal responsibility for making sure that gas appliances are professionally installed, well maintained and safe.
It is illegal for unregistered people to work on gas appliances. Ask to see a gas safety certificate.

Electrical safety

It is the landlord’s responsibility to maintain installations for electricity supply including electrical sockets and wiring.
Danger signs include:
Switches that give off sparks
Frayed insulation
Plugs that heat up

Never overload sockets with lots of adapters

Fire Safety

Shared houses have a much greater risk of fire, caused either by kitchen fires or fires started in individual rooms from things like candles, oil burners or heaters.


All furniture supplied in the course of letting any accommodation containing upholstery must comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 (and amendments).

Furniture affected by this rule includes:
New, second-hand and re-upholstered suites
Beds and headboards

If you have any doubts about the furniture in your house question the landlord, they must provide furniture which complies with the regulations.

Alternatively contact Rhonnda Cynon Taff Trading Standards who can enforce the regulations.


If you want to use candles in your house you should minimize the risks by following the advice of the Fire Service:

  • Make sure that your house is fitted with smoke detectors that work
  • Place candles on flat, safe surfaces
  • Make sure that all candles are completely extinguished before leaving the room or going to sleep
  • Never place candles near curtains
  • Strong colours and fragrances can make candles more flammable
Letting Fees

Permitted payments

Before the tenancy starts (payable to Let Right Properties ltd ‘the Agent’)
Holding Deposit: 1 week’s rent & Completion of holding deposit agreement

Tenancy Security Bond Deposit: 6 weeks’ rent

Company Referencing – £300.00
Company Guarantor Referencing – £15.00

Company or Business reference fee (NON-AST AGREEMENT)
You should be aware that the need for a Guarantor may not become apparent until your referencing, (including for any joint tenants) has been completed, therefore guarantor referencing fee(s) will only become payable should a guarantor be required.

Please ask us to explain these to you, once we know your circumstance and how many tenants are applying for the property you are interested in, we can confirm the fees that could become payable.

Payment for the late payment of rent £25.00 INC VAT
Letters – Breach of Tenancy £25.00 (Inc VAT)
Late payment of Rental £25.00 (Inc VAT)
Remarketing of property with view to end tenancy
early fee 60% (Inc Vat) of a full months rental
Replacement Key(s) / Fob(s) charge £25.00 (Inc VAT) + cost of key(s) / Fob(s)
Missed Appointment Charge £50.00 (Inc VAT)
Call-Out as a direct result of tenant action £75.00 (Inc VAT)

During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas, electricity, water
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax

Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection
Let Right Properties ltd is a member of Safeagent Client Money Protection Scheme and also a member of TPOS, which is a redress scheme.

Tenants’ Guide to Legionnaire’s Disease

Legionnaire’s Disease

This leaflet has been provided to inform you about the risks of contracting Legionnaire’s disease, and how to safely prevent it.

As your Landlord / Agent we have a legal obligation to ensure you are aware of the possible causes and symptoms of Legionnaire’s disease so you can identify any problems easily and report any concerns to us.

 What is Legionnaire’s disease?

Legionnaire’s disease is a potentially fatal form of pneumonia, which can affect anybody. It is caused by the inhalation of small droplets of water from contaminated sources containing legionella bacteria.

 Where is Legionella found?

All hot and cold water systems in residential properties are a potential source for legionella bacteria growth. The main areas of risk are where the bacteria can multiply and increase to dangerous levels and then spread, e.g. in spray from showers and taps, even in dishwasher and washing machine pipes.  Conditions ripe for colonisation are where water of between 20°C and 45°C stagnates, and where there is sludge, rust and scale present for the bacteria to feed upon and multiply.

Who is at risk?

Legionnaire’s disease most commonly affects the elderly, or people with chest or lung problems. Not everyone exposed to legionella bacteria becomes ill.

Legionnaire’s disease is not contagious and you cannot get it from drinking water.

On average, there are approximately 500 reported cases of Legionnaire’s disease a year.

Legionnaire’s disease is easily preventable by putting in place some simple control measures.

What precautions can I take? 

Taking the following simple precautions will help keep you safe:

• Flush through showers and taps for 10 minutes following a period of non-use (i.e. after you have been on holiday or if a room is not in regular use)

• Keep all shower heads and taps clean and free from a build-up of lime scale, mould or algae growth

• Keep hot water on your boiler system at a temperature of 50°C or greater.


Report any deposits such as rust or any unusual matter flowing from your water outlets

What do I do if I think I may have contracted Legionnaire’s disease?

If you suspect that you or someone in your home has contracted Legionnaire’s disease, contact your doctor immediately.

You should also contact us so that we can take the appropriate measures.

Repressurise / Refill a Combi Boiler

Please follow the below link which gives you a simple video on how to repressurise / refill a combi boiler central heating system

Privacy Notice for Tenants, Residents and Guarantors

Data controller: Let Right Properties ltd, 20 Park Street, Treforest, CF37 1SN
1. Introduction

Let Right Properties ltd is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
Let Right Properties ltd (“The Agent”) collects, stores and processes personal data relating to tenants, residents and guarantors in order to provide rental accommodation. This privacy notice sets down how the agent collects and uses personal information about you before, during and after a tenancy.
The Agent is committed to protecting the privacy and security of your personal information. The Agent is committed to being clear and transparent about how it collects and uses that data and to meeting its data protection obligations.

2. Data Protection Principles

The Agent will comply with data protection law. This means that the personal information we hold about you must be:
• Used lawfully, fairly and in a transparent way;
• Collected only for valid purposes that we have explained to you clearly and not used in any way that is incompatible with these purposes;
• Relevant to the purposes we have told you about and limited to those purposes only;
• Accurate and kept up to date;
• Kept only for such time as is necessary for the purposes we have told you about; and
• Kept securely.

3. What information does The Agent collect and process?

The Agent collects and processes a range of personal information (personal data) about you. Personal data means any information about an individual from which the person can be identified. This includes
• Identity and personal contact details, such as your name, title, address, email address, telephone number, date of birth, national insurance number, car registration;
• Background information such as previous landlord details, employer details, accountant details, next of kin, dependants and emergency contacts;
• Bank account details, bank references and credit check results;
• Tenancy details including renewals, joint tenants, other residents and guarantors;
• Tenancy deposit information (if any) including return on tenancy termination;
• Rent and utilities payment records;
• Recovery of arrears, claims or possession proceedings;
• Repair and health and safety records;
• Breach of tenancy terms/complaints
• Council Tax and utilities records;
• Universal credit/housing benefit records;
• Notices and correspondence regarding termination of tenancy;
• CCTV and audio recordings (if any); and
• General correspondence in all formats (letters, emails, text messages etc).

We may also collect, store and use the following special categories of more sensitive personal information:

• Information about medical or health conditions, including whether or not you have a disability for which The Agent needs to make adaptations; and
• Equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief.

The Agent collects this information in a variety of ways. For example, data is collected through the tenancy application process and through correspondence during the tenancy. The Agent also generates its own records such as rent payment records.

In some cases, The Agent collects personal data about you from third parties, such as:
• References supplied by former landlords, employers and personal referees;
• Information from credit reference agencies;
• Other tenants, residents or neighbours;
• Guarantors;
• Local authorities;
• The police or other law enforcement agencies;
• Department for Work and Pensions
• Utility companies or service providers;
• Letting/managing agents; and
• Websites or online rental portals such as Rightmove.
Data is stored in a range of different places, including in paper files and in The Agent’s IT systems (including The Agents’ email system).

4. Why does The Agent process personal data?

The Agent needs to process data to consider applications for tenancy agreements and manage tenancies.
In addition, The Agent needs to process data to ensure that we are complying with our legal obligations, for example, we are required to check a tenant’s “right to rent” for properties in England.
In other cases, The Agent has a legitimate interest in processing personal data before, during and after the end of the Agent/tenant relationship.

5. Situations in which we will use your personal information

Situations in which we will process your personal information are listed below
• To verify the identity of a proposed tenant/resident;
• To decide on the suitability of a proposed tenant/resident;
• To assess the financial standing/suitability of a proposed tenant/resident;
• To check immigration status/right to rent;
• To deal with joint tenants and residents who are linked to the tenancy;
• To enter into a tenancy agreement
• To secure payment of rent and performance of tenant obligations;
• To collect rent and other payments;
• To manage the tenancy and the property;
• To keep accurate records relating to the Landlord’s rental business;
• To arrange repairs and maintenance of the property;
• To monitor and enforce performance of tenant’s obligations;
• To recover debts and/or obtain possession of a property;
• To ensure Council Tax and utilities charges are billed and paid appropriately;
• To ensure that welfare benefits (such as Universal Credit and housing benefit) are paid to The Agent or tenant where appropriate;
• To handle tenancy termination and the return of any tenancy deposit;
• To handle complaints;
• To address health and disability issues relating to tenants/residents;
• To create and keep audio and CCTV recordings;
• To provide information to public or local authorities who are legally entitled to require this information;
• To contact next of kin or close relatives in case of emergency;
• To store of emails, records of calls and other communications;
• To comply with legal and regulatory requirements;
• To bring and defend legal claims; and
• To prevent, detect and investigate crime and anti-social behaviour.

6. If you fail to provide personal information

If you do not prove certain information when requested, The Agent may not be able to proceed with the grant of a tenancy agreement.

7. Change of purpose

The Agent will only use your personal information for the purpose for which it was collected unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will advise you of this and explain the legal basis which allows us to do so.
You should be aware that we may process your personal information without your knowledge or consent where this is required or permitted by law.

8. Use of sensitive personal information

Some special categories of personal data, such as information about health or medical conditions, are processed to comply with legal obligations (for example, in relation to tenants/residents with disabilities and for health and safety purposes).

9. For how long do you keep data?

The Agent will only hold your personal data for as long as is necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements. The period for which your data is held after the end of a tenancy is seven years. The period for which your data is held following an unsuccessful tenancy application is one year

10. Who is data shared with?

Your information will be shared internally, including with Finance & lettings team
The Agent also shares your data with third parties where required by law, where it is necessary in order to administer the relationship with you or where we have another legitimate interest in doing so. Information can be shared with:

• Professional advisers, including solicitors and accountants;
• Letting/managing agents;
• Freeholder and/or their managing agent (for property in block of flats);
• Existing or previous landlords;
• Existing or previous employers;
• Credit referencing agencies;
• Debt collectors and tracing services;
• Local authorities and government/public bodies;
• Ombudsman/redress schemes;
• Professional body/regulator;
• Courts/Tribunals;
• Police/enforcement agencies;
• Internet service providers;
• Banks/building societies;
• Tenant’s/resident’s next of kin or close relatives in case of emergency;
• Joint tenants and other residents;
• Guarantors;
• Tenancy Deposit Schemes;
• Universal Credit/housing benefit/other benefit administrator;
• H M Revenue and Customs;
• Council Tax authority;
• Contractors and trades people providing services at the property;
• Prospective purchasers of property;
• Other landlords including where you apply to another landlord for a tenancy; and
• Other – give details.

[The Agent will not transfer your data to countries outside the European Economic Area.]

11. How does The Agent protect data?

The Agent takes the security of your data seriously. The Agent has internal policies and controls in place to prevent your data being lost, accidentally destroyed, misused or disclosed. Details of these measures are available on request.
When The Agent engages third parties to process personal data on its behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

12. Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please be sure to keep us informed if your personal information changes during the tenancy application process or during the course of a tenancy.

13. Your Rights

As a data subject, you have a number of rights. You can:
• access and obtain a copy of your data on request (known as a “data subject access request”);
• require The Agent to change incorrect or incomplete data;
• request erasure of your personal information. This enables you to ask The Agent to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
• object to the processing of your data where The Agent is relying on its legitimate interests as the legal ground for processing; and
• ask The Agent to suspend the processing of your personal data for a period of time if data is inaccurate or there is a dispute about its accuracy or the reason for processing it.
If you would like to exercise any of these rights, or you have any questions about the privacy notice, please contact privacy@let-right.co.uk.

If you believe that The Agent has not complied with your data protection rights, you have the right to make a complaint to the Information Commissioner’s Office.

How to reset your trip switch

Please follow the below link which gives you a simple video on how to reset your trip switch

How to Thaw a Frozen Condensate Pipe

How to clean a filter on a Washing Machine

How to clean Tumble Dryer Filters



General Info

Here you can find out all information regarding keeping safe in your property.

Services We Provide

Moving house is one of the most traumatic experiences people have to go through and at Let Right Properties ltd we aim to make your house moving experience as trouble free as possible.

Our trained and helpful advisors will be more than happy to assist tenants to find properties to rent that will meet their needs.

Let Right has an up to date comprehensive list of properties available in Pontypridd & Surroundings areas on line.

Let Right‘s office hours are flexible to meet our customers’ needs.
The offices are open Monday – Friday 9.30 am – 5.00 pm and Saturday 10.00am – 1.00pm

Having identified prospective properties, Let Right will arrange for you to visit the property at your convenience subject to the tenants/landlords permission.

Viewings will always be accompanied with a Let Right Agent and we will either meet at the office or outside the property (the choice is yours) where we can discuss your requirements in further detail.
Our staff will chauffer you around prospective properties and answer any queries or any negotiation between the landlord.

Emergency Contacts

Let Right (Emergency Contact)
01443 401114 – The answer-phone service will provide you with a contact number for that day

Utility companies
British Telecom (BT) 0800 800 150
(find out if your property has a phone line pre-installed)
Virgin Media 0845 454 1111
(find out if your property has a phone line or broadband pre-installed)
Western Power Distribution 0845 6015972
(find out your electricity supplier South Wales and South West England only)
Transco 08706081524
(find out your gas supplier or call if you smell gas)
Welsh Water 08000520145
British Gas 0845 6091122
Swalec (electric) 08000505252
Swalec (gas) 08000520567
NPower 0800 632632/0845 7145146
Offgen 0800 887777
Powergen 0870 2411233
Southern Electric 0845 7585401

Rhondda Cynon Taff Council
General enquiries 01443 425005 www.rctcbc.gov.uk
Council tax enquiries 01443 425002
Bulky item collection 01443 425001
Pest control 01443 425777

Emergency services
South Wales Police – 999
South Wales Fire & Rescue Service – 999
Welsh Ambulance Services NHS Trust – 999

Utilities (General)
Gas – 0800 111 999
Electricity – 08000 520 400
Water – 08000 853 968

Samaritans – 08457 90 90 90
Environment Agency – 0800 80 70 60